I am sorry

If you have one of these then I am sorry to say you do not have a water softener. This device does not remove scale. You will not have beautiful soft water or a clean shower. And it will not save you any money on soap and cleaners.

It is a nice colour though. 

 This particular unit was installed by a builder in a new home when the customer requested a water softener. Incompetence or a rip off?